Our Support Commitment
You Will Receive…
Courteous Service
Forvan conducts business in a friendly, honest and professional manner.
Access to Knowledgeable, Trained Specialists
Forvan has expertise in varying fields of IT.
Flexible Service
Forvan can work with your existing in-house IT individual or department to continuously monitor and maintain an efficient system.
Priority Response
Forvan handles emergency/critical issues first as pre-determined by a qualified Forvan support representative.
Technology Recommendations
Forvan recommends ways to save time and money.
Call Reports
Forvan records and track all problems, inquiries, or other types of calls received by our support staff.
Future Forecasting
Forvan forecasts any future technology requirements and can assist with design, planning, and implementation for all areas that affect the technology infrastructure.
Software/Hardware Evaluation
Forvan evaluates any new software or hardware possibilities and makes appropriate recommendations.
Detailed Documentation
Forvan will document your problem and the actions taken to resolve the problem.
Prompt Response
Forvan maintains a 4-hour response time either by phone, remote or on-site. (during regular business hours).
Great Value
Forvan uses an economical formula in order to provide the best service and Information Systems Support for every dollar invested.
Ease of Communication
Forvan assigns a dedicated account rep to all clients.
Monthly Status Reports
Forvan provides monthly reports so that all issues are communicated in a timely and effective manner. (Contracted Clients)
New or Modified Applications or Systems
Forvan can assist with the transition of new applications and systems that include support, planning and coordination of the necessary activities.
Infrastructure Modifications
Forvan will recommend infrastructure modifications and help create a smooth transition when implementing any new business requirements.